Terms and Conditions
This document (along with any document referenced herein) determines the terms and conditions governing the use of the website and the purchase of products through the website (hereinafter, "the Terms").
Please read the terms carefully. By using this website or placing any order through it you are consenting to be bound by these terms. If you do not agree to all the Terms, do not use this website.
These Terms may be subject to amendment. It is your responsibility to read them at regular intervals, as the Terms in force at the time you use the website or the time of the Contract's preparation (as defined below) are the ones being applied.
Your details and your visits to the website
The information and personal data you provide us are processed. By using this website, you agree to the processing of of such information and data and you declare that all information and data you provide us is true and accurate.
Use of our website
By using this website and/or by placing an order through it, you agree that:
- You may only use the website to make legitimate enquiries or orders.
- You will not make any false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we use these details to contact you in the event that this should prove necessary. If you do not give us all of the information that we need, we may not be able to complete your order.
By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
The products offered in this website are available in Greece and in countries within the European Union.
How the contract is formed
The information set out in the Terms and the details contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.
To place an order, you will be required to follow the shopping process online and press the “Payment” button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the “Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Shipment Confirmation.
The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any amount of money that you may have paid.
Refusal of Order
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
We will not be liable to you or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.
Subject to availability, (see Clause 7 above), and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 10 days of the Order Confirmation.
However, delays may arise in the following cases:
- Customizing products to customer requirements
- Specialized products
- Unforeseen circumstances
- Delivery area
If for some reason we are unable to deliver on this date we will inform you of this situation and give you the option to continue with the purchase with a new delivery date or alternatively cancelling the order and reimbursing you with the full amount paid. Please note that there are no deliveries on Saturdays , Sundays and Holidays.
For the purpose of these terms, "delivery" will be deemed to have taken place or the order will have been delivered by signing the receipt of the products at the agreed delivery adress.
Unable to deliver
If we fail to deliver the products to you, then they will return to us and we will contact you directly to arrange a new delivery date.
If you are not at the delivery point at the agreed time, please contact us to redefine the delivery time.
If 15 days have elapsed since your order is ready for delivery and this order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be deemed terminated. As a result of contract termination, we will refund the price paid for these products as soon as possible and at any event within 30 days of the date on which we consider that the Contract has expired. In these cases, we have the right to charge you for any delivery costs and other costs incurred as a result of the contract termination.
Risk and Title
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Price and payment
While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund.
We are under no obligation to sell the product to you at the incorrect price if the pricing error is an obvious typographical or arithmetical inaccuracy and could have been reasonably recognized by you as such.
The prices displayed on our website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide.
Prices may change at any time, however (notwithstanding the above) any changes will not affect any order for which Order Confirmation has already been sent to you.
Once you have finished shopping all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment following the instructions on our website.
You can pay by either credit card or Paypal. To minimize the risk or unauthorized access, we encrypt your card data. Once we receive your order, we will request pre-authorization on your card to ensure there are sufficient funds available to complete the transaction. The charge to your card will be made the moment your order leaves our warehouse.
If you click on "Authorize Payment" you are confirming that the card belongs to you.
Cards are subject to validation checks and authorization by your Card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.
Exchanges and Returns
In accordance with the applicable provisions in case you trade as a consumer, you may at any time within 14 calendar days from the date of delivery withdraw from the Agreement (with the exception of the products listed below, where the right of withdrawal is not granted ).
In this case, you will be refunded the amount you paid for these products, if you have not used any of the methods of free backlinks described below.
You can prove the exercise of the right of withdrawal by any of the means provided by the law, in any case you will assume that you have exercised this right legally if you have proof of return / dispatch of the products to us.
Your right to withdraw from a Contract applies only to products returned exactly in the same condition as you received them. Please return each product using its original packaging. With the returned product you should also include all boxes, product labels, any accompanying documents and wrappings. No money will be refunded if the product has been used or is damaged. Therefore, you must take care of the due diligence of the products which are in your possession.
Changes are restricted to similar products, same quantity and / or weight.
You can return any product to our store in Pericleous 13 Street, in Neo Psychico, or by giving it to the Courier arranged by us. None of the above options will entail extra costs for you.
If you choose not to use any of the available free return methods, you will be charged for the refund. Please note that if you want to return the goods by your own means, we have the right to charge you for the direct costs that may be incurred for the delivery of the goods in this way.
We will review the returned product in detail and let you know if you are eligible for a refund. We will refund your money as soon as possible and in any case within 30 days of the day you notified us of your withdrawal. The money will be refunded in the same way as the payment.
If you believe that the product you ordered does not comply with the terms of the Agreement at the time of delivery, you should immediately contact us through our online contact form describing in detail the product and its defect. You can return the product by choosing between the return options described above.
Once we receive the returned product, we will review it in detail and inform you by e-mail within a reasonable time frame if you are entitled to a replacement or refund. The refund or replacement of the product will take place as soon as possible and in any case within 30 days of the day we confirmed by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable expenses incurred for returning the product. Your money will be refunded by the same method as the payment.
Liability and Disclaimers
Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.
Nothing in these Terms shall exclude or limit in any way our liability:
- For death or personal injury caused by our negligence,
- For fraud or fraudulent misrepresentation,
- For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.
Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses which happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including (without limit) for any:
- Loss of income or revenue,
- Loss of business,
- Loss of profits or contracts,
- Loss of anticipated savings
- Loss of data and
- Waste of management or office time
Due to open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained from this website unless otherwise expressly set out on this website.
All product descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising.
- Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
Viruses, Internet Piracy and other Cybercrimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other materials that are malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer, and database associated with our site. You are commited to denial of service attack or distributed denial of service attack.
Breach of this obligation may constitute a criminal offense under applicable law. Any breach will refer to the law enforcement authorities with which we will cooperate to reveal the identity of the online offender. Similarly, in the event of such an infringement, your right to use this website will be immediately interrupted.
We are not responsible for any loss or damage caused by a denial of service incident, viruses or other malicious software or technology that
may harm your computer, its accessories, data or any other material due to its use of this website or the uploading of material contained therein or of any other material of another website to which this page refers.
Links in our website
Our website may contain links to other websites and resources provided by third parties. These links are provided solely for informational purposes, and the content of these web pages or sources is by no means under our control. Therefore, we are not responsible for any loss or damage that may be caused by the use of these links.
Notifications - Contact
All notifications submitted to us must be submitted through our online contact form. Notifications from us to you will be send either by e-mail or at the postal address you gave us when submitting your order.
The notice will be deemed to have been properly served and delivered as soon as it is posted on our website or 24 hours after an e-mail has been sent or three days after the date of any letter. Sufficient proof of the delivery of each notice will be, in the case of a letter, that the letter
in question has the correct address, postage and has been delivered to the post office and, in the case of e-mail, that the e-mail was sent to specified e-mail address of the recipient.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, change or otherwise dispose of a Contract, or any of your right or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.
- Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
- Impossibility of the use of public or private telecommunications networks
- The acts, decrees, legislation, regulations or restrictions of any government
- Any shipping, postal or other relevant transport strike, failure or accidents.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing ( according to clause 18 above ).
If any of these Terms or any provisions of this Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or writing.
Both you and us acknowledge that, in entering into this Contract, neither you nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such Contract except as expressly stated in these Terms.
Neither you nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms.
Our right to vary these terms
We have the right to revise and amend these Terms from time to time.
You will be subject to the policies, Terms in force at the time that you
order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or government authority, in which case it will apply to orders previously placed by you.
The customers’ privacy is respected.
The personal details supplied by a customer will not be shared with any third party for commercial purposes without the customer’s prior express consent. The information collected on this site will be kept confidential.
Credit card details are not saved on our website.
Law and Jurisdiction
Contracts for the purchase of products through our website will be governed by Greek Law.
Any dispute arising from, or related to, such Contracts shall be subject to the jurisdiction of Greek Courts.
Some of the products you find in our online store have, according to research, therapeutic properties. However, we emphasize that we are not doctors and we cannot guarantee the results of using any of our products. All the information on our website is informative and in no way replaces medical science. For health problems, always consult your treating physician.
We welcome your comments and feedback. Please send all feedback and comments to us via our web form.